Overview
FAM Pool & Spa Solutions is a Sydney-based pool service company with over 15 years of hands-on industry experience, offering residential, commercial, and equipment services.
The goal was to create a website that clearly communicates their services, builds trust with local customers, and provides an easy path for enquiries and quotes.
Challenge
The business relied heavily on word-of-mouth and referrals, but lacked a strong digital presence.
The key challenges were:
Low online visibility despite strong experience
Unclear communication of services and value
No structured way for users to explore offerings
Lack of trust signals and differentiation
No clear conversion path (quotes, contact, enquiries)
The opportunity was to translate a service-based, offline business into a clear digital experience
My Role
I led the project end to end, including:
Structuring the website architecture
Defining messaging and service positioning
Designing a clean, approachable interface
Creating content hierarchy for services and trust
Building the final website in Framer
Approach
The focus was on clarity, trust, and accessibility.
Service-first structure: Clearly separating Residential, Commercial, and Technical services
Simple, friendly messaging: Reflecting the brand’s honest and reliable tone
Trust-driven content: Highlighting experience, partnerships, and real service benefits
Conversion-focused design: Easy access to “Free Quote” and contact points
Content strategy: Adding educational articles to build authority and SEO
Impact
Established a professional online presence for a previously referral-based business
Improved clarity of services across residential, commercial, and technical offerings
Created a structured platform to support lead generation and enquiries
Strengthened trust through clear messaging and experience positioning (15+ years)
Enabled scalable growth through SEO content and service pages
LOCATION
São Paulo | Brazil
RESUME
CONNECT
Diego Sonoda® 2026